Refund policy

REFUNDS & RETURNS POLICY

Last Updated: January 2026

Corbin Eyewear
Website: www.corbineyewear.com
Customer Support: corbineyewear@outlook.com

At Corbin Eyewear, we are committed to providing premium-quality products and an exceptional customer experience.

By placing an order through our website, you agree to the terms outlined in this Returns & Refunds Policy.

  1. RETURNS PERIOD

Customers may request a return within 30 calendar days of receiving their order.

Unfortunately, we cannot accept return requests submitted after this period.

  1. RETURN ELIGIBILITY

To qualify for a return, the item must:

  • Be unused and unworn;

  • Be in its original condition;

  • Include all original tags;

  • Be returned in its original packaging;

  • Be accompanied by proof of purchase.

We reserve the right to refuse returns that do not meet these requirements.

  1. HOW TO REQUEST A RETURN

To initiate a return, please contact:

corbineyewear@outlook.com

Please include:

  • Order number;

  • Full name;

  • Reason for return;

  • Photographs of the product (where applicable).

If your return request is approved, we will provide detailed return instructions.

Returns sent without prior authorisation will not be accepted.

  1. DAMAGED, DEFECTIVE OR INCORRECT ITEMS

Please inspect your order upon arrival.

If you receive:

  • A damaged item;

  • A defective item;

  • An incorrect item;

please contact us within 7 days of delivery.

Where possible, include photographs to assist with our investigation.

  1. EXCHANGES

We do not currently offer direct exchanges.

If you would like a different style, colour or model, we recommend:

  1. Returning the original item;

  2. Placing a new order once the return has been approved.

  3. NON-RETURNABLE ITEMS

We cannot accept returns for:

  • Personalised products;

  • Final sale items;

  • Gift cards;

  • Used products;

  • Items damaged through customer misuse.

  1. EUROPEAN UNION COOLING-OFF PERIOD

Customers within the European Union have the legal right to cancel or return an order within 14 days of receiving the goods, without providing a reason.

Items must remain unused, in their original condition and accompanied by proof of purchase.

  1. REFUNDS

Once your returned item has been received and inspected, we will notify you regarding the approval status of your refund.

Approved refunds will be issued to the original payment method used during checkout.

Please allow:

  • Up to 10 business days for processing;

  • Additional time required by your bank or card provider.

  1. RETURN SHIPPING COSTS

Unless the item is defective, damaged, or incorrectly supplied, return shipping costs may be the responsibility of the customer.

  1. ONLINE BUSINESS INFORMATION

Corbin Eyewear currently operates exclusively as an online e-commerce business.

At present, we do not operate a public retail store or physical location for customer visits.

We intend to expand into physical retail locations within the United Kingdom in the future; however, all sales and customer services are currently conducted online.

  1. CONTACT INFORMATION

For any questions regarding this policy, please contact:

Email:
corbineyewear@outlook.com

Website:
www.corbineyewear.com

We aim to respond as promptly as possible during normal business hours.